Wednesday, April 29, 2020

When Do You Need to Run a PCI Scan?

The Payment Card Industry Data Security Standards (PCI DSS) requires the merchants dealing with credit card holder data to perform regular vulnerability scans, in order to keep their security flaws covered. Merchants often come with a question, "When do you need to run a PCI Scan?" the answer to this question is quite simple.
What are the Requirements of the PCI DSS for Vulnerability Scans?
In order to know when the PCI Scan is required, we should know about the PCI DSS requirements first. The PCI DSS requires merchants to run both "Internal and External" vulnerability scans, in order to keep the credit card holder information system up to current security standards.
External Scans: External scans should be conducted from the outside of the organization and must include all the external IP addresses. These scans will help you to know about vulnerabilities in your security system that might be breached by the hackers to get hold of the sensitive credit card holder data.
Internal Scans: Internal scans must be performed from inside the organization's network from multiple locations to know about the security system within the card holder data environment.
These scans will point out flaws and will give you a review of your internal security that might get exploit by attackers, once they get their hands on it.
When is a PCI Scan required?
PCI scan must at least be performed on quarterly basis. To make the system extra secure the quarterly scans should be supplemented with scans in between quarters; other than this, it is necessary to perform scans whenever any changes are made to the card holder data system.
Can I Perform the Scans?
The answer to this question is both yes and no. You might be able to perform all the internal scans to meet the internal scan requirements; but the PCI DSS needs you to use Approved Scanning Vendor (ASV) for external scans. If you want to do internal scans on your own then do make sure that the scans are performed by qualified staff members; who are independent from the staff responsible for your security systems.
Every single merchant, apart from being of any merchant level, having an external IP address must go through vulnerability scans as guided above. This has become quite confusing in the security community and a lot of people believe that level 4 merchants (those processing less than 1,000,000 annual transactions) do not need to go through such scans. This is not true at all as charted in MasterCard's Site Data Protection program requirements and Visa's Card holder Information Security Program requirements.
What does PCI DSS Vulnerability Scans include?
Scans conducted by Approved Scanning Vendor (ASV) must have following characteristics:
· Should be non-disruptive and must not include Denial of Service (DOS) or abundance of buffering that might result in trouble in merchant's business.
· Host discovery element must be included in the scan to search for live systems in the network.
· Service discovery element must be present in the scan to include both UDP and TCP port scans on every live system.
· Scans should be able to account for IDS/IPS systems and load balancers and give an accurate view about the security environment of customer, even with the presence of these devices.
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PCI SAQ (Self Assessment Questionnaire) - What Is It?

The PCI compliance Self Assessment Questionnaire needs to be completed by merchants every 12 months, and is the most comprehensive way to check if your business is PCI compliant.
It's likely that in recent months you've heard of a business suffering a breach of its customers payment card data. It occurs so often now, we all hear about it, and forget about the event quickly.
A 2015 study by Javelin Strategy & Research, found that US$16 billion was stolen from 12.7 million consumers in 2014 in the United States alone, that's 1 in 100 people. There was a new identity fraud victim every two seconds in 2014.
There is just one set of recognized standards to protect your business from these attacks: the Payment Card Data Security Standard (PCI DSS, known as PCI Compliance).
Not being PCI compliant doesn't only betray your customers' trust, but breaches will subject your business to steep fines and expenses.
Keeping your business in-line, however, is easier than you think.
How to complete the Self-Assessment Questionnaire (SAQ) - To become PCI compliant, your business needs to meet the standards set according to the security category it falls into. Most businesses (likely yours too) belong to category 3 or 4, which involve the same procedures: Fill in a Self-Assessment Questionnaire (SAQ) and at minimum, a Quarterly PCI Compliance scan, run by an Approved Scanning Vendor (ASV).
The Payment Card Industry Data Security Standard (PCI DSS) defines the SAQ as "a validation tool to assist merchants and service providers in demonstrating their compliance."
The SAQ can be completed by a person in your business (possibly yourself), and is the first step on the path to becoming PCI compliant. The Self-Assessment Questionnaire, as the name implies, is completed by a representative officer from your business, this could be the IT Manager, the CFO, or anyone with knowledge of how the business works.
The First Step to Completing a SAQ
The first step is to identify the SAQ category your business falls under - which varies depending on how you process, store and transmit customers' payment card data - that applies to your business.
SAQ A: Card not present merchants (e-commerce or mail/telephone-order) with all cardholder data functions outsourced.
SAQ B: Imprint-only merchants with no electronic card holder data storage, or, Stand-alone dial-up terminal merchants with no electronic card holder data storage.
SAQ C: Merchants with payment systems connected to the Internet and no electronic cardholder data storage.
SAQ D: All other merchants (not included in descriptions for SAQs A-C above) and all service providers defined by a payment brand as eligible to complete an SAQ D.
There are more, but this covers the basics.
Once you have identified the category applicable to your business you must then fill in the relevant SAQ and Attestation of Compliance (AoC) PDF form.
Use the SAQ form as a guide to evaluate your business's security protocols. Any potential risks in your business's payment system highlighted by the SAQ must be addressed and then the questionnaire retaken, until you can answer every question with 'pass' or 'not applicable', to achieve compliance with the required PCI Data Security Standard.
The final step to becoming PCI Compliant
Once your business satisfies all the requirements outlined in the SAQ, the next step is to undergo a PCI Compliance scan on your website / payment system.
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The Meaning of PCI

The term PCI stands for Payment Card Industry, and we all are quite familiar with the different types of credit card / payment solution companies available, like Master Card, PayPal, and Visa etc. This article will further discuss how these companies manage their security of card holders' data.
These companies run under the standards of PCI DSS, which stands for Payment Card Industry Data Security Standard. According to these standards, the information of card holders are to be kept secured.
History of PCI DSS
There are Five programs:
1. American Express' Data Security Operating Policy
2. Discover's Information Security and Compliance
3. JCB's Data Security Program
4. Master Card's Site Data Protection
5. Visa's Card holder Information Security Program
They were initiated by these credit card companies.The intention of each company was nearly the same; and that was, to develop an additional layer of protection for card holders and card issuers, by making sure that merchants meet the minimum levels of security when processing, storing and transmitting credit card data.
These same ideas led to the formation of the Payment Card Industry Security Standards Council (PCI SSC), and the companies combined their policies to create the PCI DSS.
There have been a number of versions of the PCI DSS up till now, with the first version 1.0 released on 15 December 2015 and the latest version 3.2,launched in April 2016.
Why there's a need for PCI DSS
The PCI DSS was developed to limit credit card fraud. PCI Compliance is however more about security, than compliance. The objective of PCI Compliance is to confirm that security standards are met when processing customer payments, as well as for customer data management.
Verification of PCI Compliance is checked annually by a QSA (Qualified Security Assessor), who creates a ROC (Report on Compliance). Although this is generally for companies handling millions of transactions, companies with less volume are only required to fill in a (SAQ) Self-Assessment Questionnaire as the means of reporting PCI Compliance.
The PCI DSS set up twelve requirements for PCI Compliance, which are organized into six groups known as Control Objectives. Every single version of the PCI DSS has categorized these twelve requirements differently, into an amount of sub requirements; but still the twelve main requirements have not been altered from the time of the standard's inception.
Objectives and Requirements:
1. Develop and manage a secure network
I. Setup and uphold a firewall configuration to protect data of the card holder.
ii. Don't use vendor-supplied defaults as system passwords nor for other security line ups.
2. Keep Cardholders' Data protected
iii. Protect the stored data of card holder.
iv. Convert the card holders' data of the card into codes across open and public networks.
3. Maintain the vulnerability of management program
v. Use and update antivirus regularly on the system getting most likely affected by malware.
vi. Build and maintain only secure systems and applications.
4. Use strong data admission control
vii. Restrict the businesses from accessing the cardholders' data.
viii. Provide a unique access ID to every user with computer access.
ix. Restrict access to cardholders' data physically.
5. Monitor and test networks regularly
x. Keep a track of the access to cardholders' data and network resources.
xi. Test the security processes and systems regularly.
6. Keep the Information security policy maintained
xii. Keep a policy that deals with information security.
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Bose SoundSport Wireless Review

The Bose SoundSport Wirelesst is essentially an "open" ear-bud style headphone that effectively isolates noise. It is an in-ear headphone designed for those who don't wish to get their eartips jammed way into their ears. Thus the buds remain loosely in your ears, held in place by means of proprietary StayHear tips that are is made in a particular shape, in order to act as a soft seal at the opening of your canal, thereby helping to improve audio performance. Plus, there is a flexible wing that makes use of the ridge of the ear for active support, thereby imparting appreciably improved stability without the need to force the tips in.
Design and Features
StayHear tips work well your ears, keeping the buds securely and comfortably locked in, even while you are jogging. However, the open design can let in ambient sounds, so they aren't much good when you are in a noisy environment. The Bose SoundSport Wirelesst comes with a unique sport version of the Stay-Hear tips that conforms to any ear shape, and remain in place comfortably, throughout the day. They are available in a wide variety of colors such as Charcoal, Energy Green, Frost, Power Red and Neon Blue. Apart from these, it comes with a sport-inspired case that matches the color of your own headphones. The case protects as well as stores the headphones while not in use. It can also hold your cash and keys, when you are out exercising.
Naturally, the Bose SoundSport wireless effectively resists water and sweat and water. It boasts of a remote and inline mic that allows you to skip songs if necessary, regulate the volume, as well as make and take calls, without in any way reaching out for your smarphone. These amazing headphones are designed to overcome the demands of a busy life. In fact Bose is flaunting its quality for making calls, and its reliable Bluetooth connection. By the way, Bose is also introducing SoundSport Pulse, a fully integrated hear-rate monitor, compatible with fitness apps such as Runkeeper, and Endomondo. The SoundSport has decent battery life of about six hours, and five hours for SoundSport Pulse.
Tangle Free Bluetooth and NFC Pairing
It is very easy to pair The Bose SoundSport wireless to any Bluetooth device. The same is the case, if you happen to own an NFC enabled phone, all you need to do is to quickly tap between the phone and inline remote. This way you can concentrate on your workout or sport and not your headphones.
Pros and Cons
Pros
· Secure and comfortable
· Sweat and weather resistant
· Pleasant full bass
· Integrated mic and remote
· Matching carrying case
Cons
· Let ambient sound in
· Not fit for noisy environments.
While the Bose SoundSport Wireless In-Ear might not the finest sounding in-ear headphone for your money, its design as well as comfort level are superb. In fact, it's the very thing you need if you are looking for this type of headphone style, without jamming the tips right into your ear canals.
Adrian T is an avid gadget geek, who spent most of his time hiding in his cave writing review on the latest, "shiniest" gadget out there in the market, ranging from smartphone, tablets to drones.
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4 Uses Of Fiber Optic Cables

If you ask many people, they will tell you that they know fiber optic cables for their use in computers. While they are heavily used in that area, they are also heavily used in other areas including:
Cable television
I know that you can't get off the couch due to your favorite program. Did you know that you are receiving the signals courtesy of fiber optic cables? Telecommunication companies are now heavily using the cables as they have greater speeds and bandwidth. The cables are also cheaper compared to copper wires.
Telecommunication companies are also heavily using the cables in speeding up communication in telephones. Due to their installation, you are able to connect faster and have clear conversations regardless of where you are calling from.
Medical applications
Fiber optic cables are widely used in medicine and research. In medicine, they are majorly used in intrusive surgical methods where it's used in reducing the number and sizes of incisions. The cables are also used in biomedical research where they are used in the field of prosthetics where the researchers are working in developing real-feel prosthetics. Researchers are trying to come up with prosthetics that have the ability to send information through the nervous system into the brain.
Automotive industry
Cables are also used in lighting and safety features in automobiles. They are used in lighting both the interior and exterior of the car. They are used in the vehicles since they conserve space and also provide superior lighting than other materials. The cables are also able to transmit signals between the different parts of the vehicle at high speeds. In addition to being used in lighting the vehicles, they are also used in the safety applications of the car including airbags and traction control.
Lighting and decorations
Due to their high speed, fiber optic cables are widely used in lighting decorations and Christmas tree illumination. In addition to lighting the trees, they are also economical and easy to install. The cables are also used in museums where they are used in illuminating and decorating museum artworks.
Conclusion
These are some of the uses of fiber optic cables. When buying them, ensure that you buy them from reputable cable dealers. The way that you install them greatly impacts their working. For ideal results ensure that the cables are installed by a certified and experienced professional. To be on the safe side, work with a technician recommended by the company you buy the cables from.
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Wednesday, April 1, 2020

Fortnite - "Failed to Initialize Battleye Service: Generic Error" Fix Windows 10

The "Failed to Initialize BattlEye Service: Generic Error" problem is caused by the BattlEye anti-cheat service (used by a number of popular games).
Whilst BattlEye is shipped with the likes of Fortnite, PUBG etc - most people have no idea what it is or why it's showing an error.
It's basically a piece of software which prevents hacking from games. Because games are connected to the Internet, gaming PC's are often targeted by malware distributors, hackers and spammers - many attempting to infect your PC with harmful software.
Despite remaining somewhat hidden, the BattlEye service is essential for the likes of Fortnite to run. If you're seeing errors with it, it's likely that the software didn't install correctly.
Causes
The error message shows as follows:
Failed to Initialize BattlEye Service: Generic Error
The reason why it shows is because of the "BattlEye" service.
In Windows, a "service" is basically an application which runs constantly in the background - allowing other programs to read + write to various deeper level aspects of the OS.
Whilst the error doesn't have any specific cause, with Fortnite, it's almost always the result of the BattlEye service not correctly installing - preventing the game from loading the files required to get it running.
To fix the problem, you need to be able to fix any of the core issues that will be preventing its initialization.
Solution
The steps to fix the error are actually relatively simple (and widely documented) - reinstall BattlEye, make sure Fortnite is running properly and then that Windows is able to read all the files it requires...
1. Reinstall BattlEye
The most important step is to reinstall BattlEye.
This is done by browsing to the Fortnite folder and clicking on the uninstallation BAT file:
  • Press "Windows" + "E" keys on your keyboard
  • Browse to "C:/Program Files/Epic Games/Fortnite/FortniteGame/Binaries/BattlEye"
  • Click on the "Uninstall_BattlEye.bat" file
  • Let the CMD script run
This will *remove* the service from your system.
  • After doing this, load the Epic Games Launcher and click onto the Fortnite tab.
  • Next to the green "launch" button, you'll see a small "cog" icon - Click it
  • From the drop-down menu, select "Verify"
  • Let the game update / verify as required
The verification process should re-install the BattlEye service for you.After it completes, try the game again - if it works, you'll want to
2. Run Fortnite As Administrator
Secondly, the next step is to run Fortnite as an Administrator.
This is a standard Windows process which is extremely simple:
  • Right-click on the executable for the game on your Windows desktop (Epic Games Launcher)
  • Select "Properties"
  • From the top tabs, select "Compatibility"
  • Scroll down to the bottom area and select "Run As Administrator"
  • After doing this, click "OK"
  • Try the game again
Whilst it's unlikely this will resolve the problem you're experiencing, the process should give Windows every ability to read the file it requires.3. Whitelist BattlEye In Your Antivirus
Another major cause of the problem is having BattlEye blocked by your antivirus tool.
This could be considered "expected behaviour" - as the majority of antivirus applications are designed to block programs which continually run in the background (as BattlEye does).
Obviously, fixing this requires specific repairs to your specific antivirus application - I'll just list a general list of steps to take:
  • General
  • Click onto your antivirus app's icon (bottom right of taskbar)
  • Select "settings" / "options" or similar
  • From the UI, look for "exclusions" or "exceptions" (every antivirus will have one)
  • Add the following folder: "C:/Program Files/Epic Games/Fortnite/FortniteGame/Binaries/BattlEye" + "C:Program Files (x86)Common FilesBattlEye"
  • Windows Defender (Windows 10)
  • Press "Windows" + "I" keys on your keyboard (loads "Settings")
  • Click "Update & Security"
  • From the left sidebar, select "Windows Security"
  • Click the top button "Open Windows Defender Security Center"
  • Click "Virus & threat protection" (left sidebar)
  • Select "Virus & threat protection settings"
  • Scroll down to "Ecclusions" and select "Add or Remove Exclusions"
  • Add the following folders: "C:/Program Files/Epic Games/Fortnite/FortniteGame/Binaries/BattlEye" + "C:Program Files (x86)Common FilesBattlEye"
This should give you the ability to allow the BattlEye service in your game.4. Use Steam "Verify Game Files"
If you obtained Fortnite through Steam, you'll want to look at the "Verify Game Files" option that it has:
  • Open the Steam client, login, then click "Library"
  • Right-click Fortnite and select "Properties"
  • Click the "Local Files" tab
  • Click the "Verify Integrity of Game Files" button
  • Wait for the process to complete and press "Close"
After doing this, reload Fortnite and see if the error persists.5. (Optional) Clean Up Windows' Registry
The "registry" is a database inside Windows which stores all the settings for your system.
Whilst "registry cleaners" have been promoted heavily in the past, they have a single benefit to a system - they clean up this database and allow your system to run relatively smoothly again.
At the time of writing this article, CCleaner is the only registry tool you should trust; it's free and has been downloaded over 1bn times...
  • Download a "registry tool" which you trust
  • Let it scan through the registry of your system
  • For any errors it finds, let it clean them out
  • Once complete, restart your PC
  • Try running Fortnite again
If you find that none of the above steps work, it means you have a deeper issue inside your system.
Obviously, the restrictions of an Internet article mean that I cannot see into the specifics of what you're dealing with.
Thus, it is strongly recommended that you contact someone with the ability to gain specific insight into what you're dealing with. The best way to do this is through one of the online "support" communities - Reddit, Super User and Microsoft Answers being amongst the most popular. You may also want to contact Epic Games directly (through their forum, Twitter or Facebook) - but they are not really obliged to help you to be honest.
You also have the other option of contacting a dedicated support person. This will likely cost money, but should get the problem fixed. There are a number of people on Fiverr who can do this.
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WordPress Admin Can't Login - 6 Steps To Regain Access To WP's Admin Dashboard

The WordPress admin area works in exactly the same way as the other parts of the system - through a login system ("/wp-admin"), you're able to gain access to the backend dashboard, through which you're able to add posts etc.
Whilst there are a number of potential causes of the problem, they're all relatively simple to fix.
The most important point to make is that your system *may* have been infected with malware. I've experienced this issue before - hackers inject code into your WordPress system in the hope that it will distribute fake referral traffic for them.
If you have ANY malware issue with WordPress, you'll need to get a technician to look at it. When it happened to us, our sites kept getting attacked and we had to move hosts in the end.
Obviously, malware is not going to be high on the list - the likely problem you have is either a plugin is preventing your login, or some other issue has prevented WordPress from authenticating you.
Causes
As mentioned, there are several common causes which typically lead the admin area to not work:
  • Bad update prevented WordPress from updating its core files
  • Certain plugins are preventing the login from occurring
  • You've set your app to https:// and are continually experiencing a redirect loop
  • Your system may have had its files changed on the server
  • WordPress may have become infected with malware
The most important thing to note is that WordPress is built with PHP.PHP is a scripting language which provides rudimentary "dynamic" functionality to Internet centric applications, allowing for the likes of dynamic pages, login/logoff functionality and more.
Whilst PHP has existed for many decades, and is supported by the majority of hosting providers, there are a number of instances where its applications may not run properly.
It's likely the case that your WordPress installation is experiencing this issue, although there are a number of other problems (hosting/malware/coding issues etc) which be causing it, too.
To fix the problem, there are 6 "steps" you can take...
Solution
1. Clear Browser Cache
The first step is to clear your browser's cache.
The "cache" of your browser basically stores websites, login information etc.
It exists to give your browser the ability to "save" the relevant files which allow it to load files/websites faster. You'd be surprised at how crucial it actually it.
It *can* be the case that the admin panel of WordPress hasn't had its cache updated. Whilst a relatively rare issue, still can cause the login issue to occur:
  • Chrome
  • Click on the top "vertical dots" menu at the top right of the Chrome Window
  • From the drop-down, select "Settings"
  • Click on "Advanced" (you'll have to scroll down)
  • In the "Privacy and Security" section, select "Clear Browsing Data"
  • Check every box and make sure "All Time" is selected
  • Click "Clear Data" (blue box)
  • Let it clean the cache
  • Firefox
  • Click on the "Horizontal Lines" menu at the top right of the screen
  • Select "Options"
  • Select "Privacy" (left sidebar)
  • Click "Clear Your Recent History"
  • Select all and ensure that "Everything" is selected
  • Click "Clear Now"
  • Let it clean the cache
  • Microsoft Edge
  • Click on the "dots" menu at the top right of the Window
  • From the drop down, select "Settings"
  • Scroll down to "Clear Browsing Data"
  • Click the "Choose what to clear" button
  • Select all available options and click "Clear"
  • Let it clean the cache
This won't solve the error, but should ensure that your browsers are not causing any further issues.2. Gain Access To CPanel
The next step is to gain access to CPanel (or the equivalent control panel for your hosting).
EVERY WordPress has to be hosted somewhere; the way in which you are able to manage the various resources / server is dependent on which type of control panel your host may be running.
The point is that you need access to the files of your system.
With CPanel, this is done with "File Manager"; it may differ depending on the type of hosting you're using...
  • Log into your hosting provider
  • Browse to the control panel and look for any way you can access the "File Manager" of your system
If you cannot access the file manager, you need to talk to your host - or - gain access via FTP.If you want to use FTP, you'll need to do the following:
  • Download an FTP application (FileZilla was the one I used to use)
  • Once downloaded, run the application
  • Into the "IP" / "Address" box, type "ftp.yourdomain.com" (or whatever the FTP address is - your host will be able to tell you about it)
  • Into the "username" & "password" boxes, you'll need to type your FTP user details (again, your host can help if this is not something you know)
Once you gain access to the files of your system, you'll be able to then start working on a fix.3. Disable Plugins (Rename Folder)
Once you've gained access to the files, you then need to rename the "plugins" folder.
Renaming this folder gives you the ability to essentially disable any of the plugins that WordPress may be running. Obviously, this may cause temporary issues - but should remove this potential issue from the equation:
  • Click into the "WordPress" installation folder (you can tell by the presence of "wp-includes" etc inside it).
  • When you find the WordPress folder, browse to "wp-content"
  • Inside this folder, you'll find the "plugins" folder
  • Rename the folder to something like "plugins_bk"
  • Go back to your web browser and attempt to log into your WordPress installation again
If it works, you should re-download each plugin and try enabling each one until you find the cause of the problem.If it doesn't work, you need to try fixing some of the core settings of the WordPress system.
4. Change Admin Password In DB
The WordPress system - as mentioned - is built on PHP.
The beauty of the system lies in how it uses a database to store the various information / content for your site.
To this end, if you are having issues loggin in, you may need to change some of the settings inside the database.
Any legitimate host should provide access to database management portal. You can use it with the following:
  • Click into the "control panel" for your hosting
  • Look around for the "database" section (this varies from host to host)
  • In most hosting providers, you'll have "PHPMyAdmin" - click this (it allows you to manage your WordPress database)
  • From the database which shows, select the one for your WordPress installation
  • Browse to the "users" table
  • Select your admin account
  • In the "password" field, type a new password
  • In the "type" field, select MD5
  • Click "OK" to save the entry
  • Try logging back into your WP installation
As mentioned, this is not an exhaustive list (each host handles this differently).If you have trouble following the above steps, you'll be best talking to your hosting provider OR a company able to provide support.
5. Make Sure You're Not In An HTTPS Redirect Loop
One of the main causes of the admin area "lockout" problem in WordPress is what's known as an "HTTPS redirect loop".
This is basically where you will set your site to use HTTPS, and it will have another redirect facility preventing you from accessing the admin area.
To further this, the way that cookies work is specific to the domain you're accessing. HTTP & HTTPS are considered entirely different entities, and thus logging into one variant does not permit you to access the other.
The fix for this is as follows:
  • In the WordPress Database (as mentioned din Step 4), click on the "wp_options" table
  • Look for the "siteurl" option
  • Make sure it's "http://... "
  • Look for any other references to the site's domain / protocol
  • Ensure the "http://... " reference with any that you find
  • Clear your browser's cache (step 1)
  • Try logging into your system again
If this doesn't work, it may be worth replacing your WordPress core files.6. Replace WordPress Core Files
The next step is to replace the WordPress core files in your system.
To do this, we first need to ensure the "config" file for WP ("wp-config.php") is kept secure:
  • Access the files for WordPress again (from Step #2)
  • Browse to your WordPress installation's base folder
  • Look for "wp-config.php"
  • Download it to your PC
  • After doing this, click onto your preferred search engine + look for "WordPress download"
  • You should find the "WordPress.org" website
  • Click the "download" button (blue)
  • Once saved, you'll need to unzip the files into a folder on your system
  • Click back onto your hosting file manager
  • Select the "WordPress" folder and rename it (something like "wp_bk" or similar)
  • From here, create a new "WordPress" folder (with the same name as the original)
  • Into this folder, upload all the new WordPress files you downloaded from WP's site
  • Copy wp-config.php into the base folder (it should overwrite what's already there)
  • Try accessing the site
If there are any issues with this, you'll be able to simply rename your old WP directory back to its original name.If you still are unable to resolve the problem, you will need to get some more specific support. There are actually several ways you can do this - either with the likes of online communities (such as Microsoft Answers or SuperUser), or from a committed source of support (your hosting account etc). Fiverr is also a good place to find people who'll help resolve WordPress problems (but these guys will definitely need paying).
The point is that WordPress is generally quite a flexible platform, and the problem of not being able to access the admin area for your application is certainly not as unique as you may imagine. To this end, it will do your site justice to - perhaps - get a "checkup" from a WordPress company, who will be able to provide you with a rundown of what might be working well, and what may not. They should also be able to address the faulty admin area.
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