United Pallet Network (UPN) now has over 90 members in the UK and is
moving to new and larger premises, only a short distance away from the
present ones, in which it expects to be fully operational by May 2020.
The company was established in 2001 as a provider of high-quality
palletised freight services, and with the number of members it now has,
covers the whole of the UK, Ireland, and Europe.
UPN claims
to have developed unique IT support which enables its’ members
nationwide to deliver first class services to the customers in their
area. UPN’s members are its’ customers, and in that respect, it is
unique, unlike some of its’ pallet delivery competitors. It works very
hard to ensure that they can provide the services that their customers
need.
The company offers a range of different pallet options
ranging from the Micro pallet up to one that is 2.2 metres high, known
as the Full pallet. This means that UPN caters for every possible
requirement when it comes to pallet shipping and delivery. In turn, that
means that, whether directly or indirectly, UPN deals with a very wide
range of household name brands across a wide number of verticals.
UPN Managing Director, David Brown, says "UPN has established a strong
nationwide brand reputation. The UPN brand is associated with "first
class travel for palletised freight". Our members are able to buy into
this brand to offer a strong nationwide pallet delivery service as a
part of their service proposition. Our seamless nationwide delivery
service for palletised freight is enhanced by our operational and IT
support teams."
UPN recognises the importance of getting goods
on to shelves at the right time and in perfect condition, without any
problems. Businesses are always looking to shorten lead times and
optimise "just in time" opportunities, while at the same time keeping
their costs to a minimum. Many companies spend huge amounts on marketing
and promotions, and, as David Brown says: "We are the people who make
sure that it gets there".
Eighteen months ago, UPN introduced
its’ "paperless paperwork system" which was developed by the in-house IT
team and improves the overall quality of service provided, while at the
same time saving many staff hours both for UPN and for its’ direct
customers. It also has a small environmental effect in that it saves
trees. This is in spite of the fact that the overall volume of business
is ever-increasing.
With over 90-member transport and
distribution companies nationally, this means that they can all offer
their customers some very big benefits. One of these is what happens
when a customer has some sort of emergency, such as a machine going down
and needing spare parts urgently, or one of their customers requires
something collected and delivered to another part of the UK the same
day.
With so many different options available, UPN members can
guarantee to provide pickup of an urgently needed pallet or pallets on
the same day within an hour or so, no matter how large or small the
consignment may be, and it can then be transported to wherever it is
needed and delivered on the same day.
Some UPN members even
provide night-time and weekend deliveries, so it doesn’t matter how
urgently the pallet needs to be delivered to the end customer, UPN can
do it. It is a question of everyone working together in harmony and
providing the service that the end customer wants. That, of course,
requires the use of the IT systems that UPN has developed so that
everything runs seamlessly, and the pallets get delivered on time every
time.
UPN now also has online KPI’s which means that their
members can now monitor and fine tune their own performance in order to
benefit other members nationally, and ultimately the end users, wherever
they may happen to be.
David Brown says that their goal has
never been to be the biggest pallet network. "Our goal is to manage
strong, steady, stable growth right across our nationwide membership. I
am pleased to say that UPN is in really great shape for a strong and
progressive future."
Asked how he would sum up the company in a
tweet, Brown said: "UPN – quality driven, member focused, IT innovators,
pushing forward service excellence within the pallet network sector to
even greater heights!"
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