The
birth and eventual maturation of ecommerce has taken the world from a
point where people were afraid to shop online due to security questions
to a point where more people now shop online than in traditional stores.
While the maturation of the industry is obviously based in a
combination of convenience, confidence in the system and lower prices,
the evolution of the actual mechanisms and technologies surrounding
ecommerce is still changing and growing. In the early stages, online
merchants had to have shopping cart systems constructed for their site,
footing large bills in order to make the system of online purchases work
on their websites. The growing call for cheaper solutions led to the
packaging of shopping cart software into easily configured add-ons to
standard website code, allowing anyone with a website to easily add the
ability to purchase things through the site. This was the standard for
years, combined with an encryption mechanism and a processing account
that allowed the credit cards and payment methods to be processed for
the merchant in exchange for a small fee per transaction. This
combination allowed nearly anyone to easily open an online shop and sell
merchandise.
Online shopping allows for lower prices to be
charged to the customer because there was far less overhead that needed
to be paid for. Traditional "brick and mortar" stores involved rent,
utilities, improvements, employee salaries and numerous other expenses
that all needed to be covered through each transaction. These costs are
added to the actual wholesale purchase price of the merchandise and the
desired profit percentage, finally equaling the price that needed to be
paid by the customer in order for a profit to be recorded. Ecommerce
removed many of these expenses, as employees were no longer necessary
for the sales process, and physical locations were no longer needed to
display the merchandise for sale. The only expenses that needed to be
covered were the costs associated with maintaining the website and the
costs associated with the "fulfillment."
Online fulfillment is the
actual process of receiving an order placed through a website and
physically going to a space where the inventory is held, picking the
products ordered by the customer from that inventory, and then packing
and shipping that order to the customer. Ecommerce merchants could not
get around the necessities of a warehouse space and employees in this
capacity, which necessitated certain expenses to be figured into every
transaction in the same way that traditional stores needed to. While
there was significantly less cost involved, there was still costs. Once
"online fulfillment companies" started realizing that they could take
this burden away from the ecommerce merchant themselves, a new industry
was born.
Online fulfillment companies are third party businesses
who utilize software to communicate directly with your shopping cart
system. When an order is placed on your website, the online fulfillment
company receives that order and then utilizes it's own employees to
fulfill the order. Your inventory is housed in their warehouses and is
processed by their employees, allowing you to not shoulder the
responsibilities and costs associated with these elements. There is no
necessity to risk projecting incorrectly your warehouse space needs in
the future, or shoulder the costs of employee training, turnover and
maintenance. All of these responsibilities are shouldered by the online
fulfillment company in exchange for a small processing fee per order
they fulfill and any ancillary storage fees in their warehouses. These
costs will generally be significantly less than if you did it yourself
due to the fact that you are paying only for what you use, instead of
completely setting up your own system.
Online fulfillment
companies represent not only convenience for ecommerce merchants, but a
way to create additional savings per order that can either be applied to
your bottom line and profitability, or cut from the prices that are
charged to the consumer. You will either be more profitable or be able
to present an even cheaper product than the competition, and both of
those are good for your business.
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