You
have an early morning flight to catch at 4am and you are running late.
Waiting anxiously for that cab to arrive with your bags packed, your
eyes are glued to the watch and the time keeps on adding up. You wish
for a service where the cab pops up in front of your eyes when you
require it. That is the principle behind on demand scheduling service.
What Uber, Lyft and other cab hailing app offers, is on-demand service,
where you will have to wait for that cab to arrive after pushing that
"book a cab" button. What Uber is rolling out is an online scheduling
app, where you can schedule your cab for that important meeting or
interview months, days, hours or even minutes in advance.
Welcome to the era of on demand scheduling and booking service
On
demand software service in cab rides, beauty and massage services,
laundry etc. deals with requesting that service at that moment and then
patiently waiting for it to arrive depending on the traffic and demand
prevalent at that time. On demand scheduling lets us schedule our
service in advance and eliminate our waiting time. The service appears
according to the time, date and location which we had scheduled
beforehand.
Business Appointment Scheduling
On demand schedule service on Uber
Let
us discuss the case study about how this on demand schedule service
works in Uber. The on demand schedule service was not tested for the
first time by Uber, but by its rival Lyft. However, at the testing phase
Lyft had the problem of charging passengers as they were dealing with
the dilemma regarding surge pricing. After Lyft announced about their
testing of scheduled rides, Uber announced the roll out of this fully
fledged service to its customers, which was first introduced in Seattle.
According
to Uber, customers can schedule a ride from 30 days to 15 minutes in
advance. Surge price applies to this service depending on the time of
ride and not on the time of request of service. After tapping on your
preferred vehicle view- Uberx or Ubergo, users will get the option of
scheduling the ride from 15 min to 30 days in advance. They will have to
set the pickup time, date, location and destination and confirm the
upcoming trip. At the time of scheduling, users will only see the base
fare of the ride. Uber will send reminders, 24 hrs and 30 minutes in
advance about the upcoming journey. Passengers will be able to alter the
details up until 30 minutes prior to the scheduled pickup time. They
can also cancel the service if the cab is not already on the way and
won't be charged a penalty. Surge pricing depends on real time
calculations. When the cab is on its way, passengers will get a
notification whether surge pricing applies depending on the demand at
that time. After getting to know whether surge pricing applies, users
can choose to cancel the ride within a time frame of 5 minutes. After
the duration of 5 minutes, users will be charged normal cancellation
fees if they cancel it.
From the driver's end, on demand schedule
service remains a normal trip. Uber sends the ride request to the
nearest driver in the vicinity of your location, who is heading your
way, and also takes into consideration traffic and the estimated time of
arrival. The driver's likelihood of accepting the ride request is also
taken into consideration.
Why should companies move away from traditional scheduling services?
Organizations
spend myriad amount of dollars for setting up a customer base and
tapers it in a moment with poor after sale maintenance. The dominant
universal brands are successful as they give priority to customer
satisfaction by delivering a transparent service and giving them the
chance of expressing their view. The service industry is undergoing a
metamorphosis where enterprises are looking out for ways to maximize its
profit, reduce operative cost and assurance of quality to customers.
The roving field industry such as cab services, food delivery services,
massage services are integrating all-inclusive management and scheduling
facility with their labour pool in the field and real time scheduling
availability to end customers. There is online makeup booking app
software, hairstylist booking software, carpenter booking software etc.
Most small and medium companies were not able to take up this innovation
earlier due to limitation in planning, strategy and engineering. Now
they have incorporated these offerings successfully with the help of
third party companies who looks after their technological advancement
and customer satisfaction. The on demand scheduling service works as a
loop which begins when the customer registers for a service and ends
with successful completion of this request and customer satisfaction.
In
this technology, customers can track their self service request and
consignment on any mobile application, public gateway and websites. In
traditional scheduling service it is not the waiting time for arrival
that damages the company reputation, but the anxiety arising from the
incognito nature about its arrival. Customers want the freedom to choose
the arrival time, service giver, knowledge about their waiting time and
location of the service giver. The transparency and real time
availability of these services at the palm of our hands has made us lazy
and impatient, and any organization not shifting towards this new
standard makes them outdated.
Online Booking Software
Moving
to this new technological paradigm will also save money on behalf of
the organization. In traditional scheduling services, customers had to
book for a service via call and wait for it in a 4 hour time frame.
There was restlessness and ambivalence regarding its arrival. In on
demand scheduling service, companies will save the currency that they
had to spend on call centers for booking appointments. The success of
this aid can be verified from the fact that Dispatch has made $3.1
million in the first year of its service. This enterprise provides on
demand scheduling services for its clients who offers plumbing services,
massage services, electronic technicians etc. to its customers. Also,
the companies can monitor efficiency of its field workers through the
arrival time- whether it's late or early arrival, customer review on
dispatch of services and the length of the assistance.
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